Military Personnel FLIGHT


POC & Updated Customer Service Options

MPF Customer Support: USID cards (Ex: Dep, retiree, etc.) will remain valid that expired on or after January 1, 2020 through August 31, 2020 if eligibility can be verified by another DoD source, database, or system. This does not apply to children turning age 21 or 23. Full-time student or secondary dependency will need to be updated if applicable. All stakeholders, i.e., Security Forces, AAFES, and DECA commissaries will be notified from DoD ID Card Policy. Attached tri-fold has additional details to help customers understand the current process until further notice.

For our current online appointments for USID Cards, we will honor them remotely if desired but ONLY provide the option to renew online to end 1-year from issue date Common Access Card (CAC) holders will have the priority for mission requirements but will be limited 30-days prior to expiration date as well as any issues such as CAC unblocks.

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[Updated 9 April]

** USID cards will remain valid that expired on or after January 1, 2020 through September 30, 2020 extended by another month.
We have also updated the organizational box on the box for customers to use in regards to online renewal processing.